Return Policy

We will happily accept refund on all our full price pieces within 30 days!

Hey! We love Christmas too! We understand that some gifts do not work out. Items purchased in December can be applied for return until the 31st of January.

Shop worry free and have a great holiday!

Email Us

Firstly, please email us at returns@djangoro.com to initiate a return

Ship Back

Send us the product/s for refund using a carrier of your choice

Refund

We will refund you within 2-4 business days after receiving your item/s back


WE ASK THE FOLLOWING REQUIREMENTS ARE MET

Item/s must be in original condition with tags remaining in place

Item/s must not have been worn, washed or altered in any way


Return Instructions

1) Please email us at returns@djangoro.com to initiate a refund.

2) Once we receive your email, we will provide you with full address of our warehouse, return instructions and return number within 2 business days.

3) Please send us the item/s using carrier of your choice. The parcel should be postmarked within 30 days of purchase.

That's it!

Please keep in mind we are not reliable for lost returns, so we recommend using a traceable or reliable delivery method.

Package properly any product you are returning to ensure that it is not damaged during return delivery to our warehouse. Our Compostable packaging is suitable for returns if opened carefully upon delivery! Less waste, more fun.

Please note that items sent to us without return number and previous email communication can't be accepted and that we are unfortunately unable to cover return costs.

 

Refund

1) Once the returned items have been received, we will email you to let you know they have arrived in our warehouse.

2) We will refund you through the same method you used to pay (PayPal or credit card) within 2-4 business days.

Please be aware that the transaction can take up to seven business day to show on your account statement depending on your credit card and bank provider.

Refunds will be issued excluding the original shipping cost.